Privacy Policy

This policy explains what personal data VincenTrainer collects when you use the vincentrainer.lu website, why it is collected and how you can exercise your rights, in accordance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679).

1. Data controller

VincenTrainer – Vincent Lancelot
Private studio: 9 rue de Paris, L-8227 Mamer, Luxembourg
Email: contact@vincentrainer.lu
Phone: +352 661 300 807
VAT number: LU30241380

2. What data do we collect?

  • Contact form: your name, email address, the activity you are interested in and your message.
  • Email, phone or WhatsApp exchanges: the information you choose to share with us.
  • Technical data: your IP address and connection information, recorded automatically by our hosting provider and by the website’s security plugin to protect it against attacks.

We do not collect any sensitive data through the website.

3. Why do we use your data?

  • To answer your requests and offer you suitable coaching (legal basis: your consent and pre-contractual steps taken at your request).
  • To manage our services if you become a client (legal basis: performance of a contract).
  • To keep the website secure and working properly (legal basis: our legitimate interest).

Your data is never sold or used for any other purpose.

4. Who has access to your data?

Only VincenTrainer and its coaches, when necessary to support you, have access to your data. It may also be processed by our technical service providers, solely to run the website: our hosting provider (OVH SAS, servers located in the European Union) and the services listed in section 6.

5. How long do we keep your data?

  • Contact requests: up to 3 years after our last exchange.
  • Client data: for the duration of the coaching, then for as long as required by our legal and accounting obligations.
  • Technical security data: a few months at most.

6. Cookies and external services

The website only uses cookies that are strictly necessary for it to work, which do not require your consent:

  • SERVERID: used by our hosting provider to balance the server load.
  • pll_language: remembers the language you selected (French or English).

The website does not use any audience measurement tool. Some features rely on external services, which may receive your IP address when you use them:

  • Google Fonts, to display the website’s fonts;
  • WhatsApp (Meta), only if you click the WhatsApp button;
  • Google Maps and Google Reviews, only if you click the corresponding links;
  • Google Ads, which we use to promote our services. No individual tracking data is collected on our website for this purpose.

To find out more about how Google uses your data, see its privacy policy: policies.google.com/privacy.

7. Security

The website is protected by a secure connection (HTTPS), a security plugin and regular backups. Access to your data is limited to the people who need it.

8. Your rights

You may at any time ask to access your data, have it corrected or deleted, restrict or object to its use, or receive it in a readable format (right to data portability). If you have given your consent, you can withdraw it at any time.

To exercise your rights, email us at contact@vincentrainer.lu. We will reply within one month.

If you believe your rights have not been respected, you can lodge a complaint with the Luxembourg data protection authority (Commission nationale pour la protection des données – CNPD), 15 boulevard du Jazz, L-4370 Belvaux – cnpd.public.lu.

9. Updates to this policy

We may update this policy to reflect changes to the website or to the regulations. The version in force is always the one published on this page.

Last updated: 10 November 2026.